Delete your account

Delete it in the app

1. Open Allez Club and tap You.
2. Tap Settings.
3. Scroll down to Your data and tap Delete my account.
4. Read the message and tap Delete my account again to confirm.

If you have a subscription, the same message reminds you to cancel it and gives you a Manage in the App Store (or Manage in Google Play) button.

Changed your mind? You have 30 days

For 30 days after you ask, your account waits to be erased. Sign back in during that time and tap Keep my account and your card comes back. We erase your location as soon as you ask, so the app asks you to set your area again.

After 30 days, deletion can’t be undone.

Can’t get into the app?

Email support@allezclub.com from the email address on your account, with the subject “Delete my account”. We’ll reply to confirm it’s you, then delete your account within 30 days.

What happens right away

• Your card is hidden from Discover, circles and chats, and nobody can contact you.
• Your location is erased.
• Sessions you host are cancelled (the people coming are told), and you leave the sessions you joined.
• Circles you organize stay open until the 30 days are up, in case you change your mind. Then they close for everyone in them.
• Notifications to your phone stop.

What we delete after 30 days

• Your photos, including your round face photo.
• Your name, birth date, gender, pronouns, area, sports, prompts and training rhythm.
• Your health and activity stats.
• The messages, photos and videos you sent in chats.
• Your swipes, blocks, notifications, trusted contact and referrals.
• Your sign-in account and email address.
• Your place in your circles and their subgroups. Circles you organize are closed for everyone in them.

The people you talked with keep their side of the conversation: your messages are removed and you show as “Former member”. Sessions you were part of stay in the other members’ history, without your notes.

Photos are served through a content network, so a copy can stay in a cache for a short time after we delete it.

What we keep, for how long, and why

• Safety reports and moderation decisions that involve you, including reported messages copied into a report: 24 months after the case is closed, and bans for as long as they last. We keep them to protect members and to meet our legal obligations.
• Open safety cases: if a case about you is still open, erasing your account waits until it’s closed.
• An anonymous account number (no name, birth date or photos) that links those safety records: up to 24 months, then deleted.
• Your ID check result (verified or not, the date and our ID partner’s reference): 24 months. We never stored your ID or selfie images.
• A record of your deletion request (account number and dates only): 24 months, so we can show it was done.
• A technical log of subscription events (no amounts or card details): up to 90 days. Apple and Google keep the payment records.
• If an account was banned: a scrambled, one-way code made from its email address, so the same email can’t sign up again.
• If you received the waitlist gift: a record that it was given (and its dates): 24 months, so it’s given only once per person.

Cancel your subscription separately

Deleting your account doesn’t cancel a subscription. It keeps renewing until you cancel it with Apple or Google.

• iPhone: Settings → your name → Subscriptions → Allez Club → Cancel Subscription.
• Android: Google Play → your profile picture → Payments & subscriptions → Subscriptions → Allez Club → Cancel subscription.

Still in the app? You → Settings → Subscription → Manage in the App Store (or Manage in Google Play) takes you there.

Premium+ Lifetime and the waitlist gift end with your account. They can’t be moved to another account or brought back once your account is erased. We can’t refund store purchases ourselves; Apple and Google decide on refunds under their rules.

On the waitlist only?

Tap the unsubscribe link in any email from us and your email is deleted from the waitlist straight away. Or email support@allezclub.com and we’ll do it for you. Sign-ups that are never confirmed are deleted after 7 days.

More about your data

Our privacy policy explains everything we collect and why. Questions? Write to support@allezclub.com. A real person answers.